About Us
Who we are?
We’re ARM Assistant — a done-for-you front desk built by Appliance Repair Marketing, the company that’s focused exclusively on appliance repair companies since 2011. Here’s what makes us different from a regular answering service:
- We know your business
- We know your customer
- We already know what works and what doesn't when that phone rings
Plus, you get our Lifetime Replacement Guarantee.
Why Should You Trust Us?
I completely understand your concern. If you’re not skeptical these days, you should be. Here’s a few reasons why you can trust us:
- We've generated and tracked over 1,000,000 appliance repair calls, and listened to tens of thousands of recordings to know exactly what should happen when the phone rings.
- We're on track to place assistants who help book more of the 150,000+ appliance repair calls generated this year alone.
- We literally wrote the book on how appliance repair CSRs should answer the phone and book the job.
- Every assistant is recruited, screened, and trained on our proven phone script before they ever touch your line.
- If your assistant ever leaves or isn't the right fit, we replace them 100% free, for life.
A Path of Excellence and Growth
From humble beginnings to becoming the industry standard in appliance repair marketing and now front-desk support, our journey is marked by dedication, innovation, and a steadfast commitment to the appliance repair companies we serve. Explore the milestones that have shaped who we are today.
The Beginning
Since 2011, our focus has been singular: making sure appliance repair companies never miss a call, establishing trust through dependable, always-on coverage.
Growing Our Team
As demand grew, we built the recruiting, screening, and training systems needed to place skilled, dedicated assistants inside real appliance repair companies — not a call center, a real team member.
Expanding Services
We expanded beyond answering the phone into dispatch, scheduling, parts ordering, reviews, and marketing, so one assistant could run your entire front desk.
Awards for Excellence
Our approach is built on the same playbook that's helped generate over $100M in revenue for appliance repair companies like yours.
How Do You Know If Our Program Is A Good Fit?
That’s a great question!
Since we treat our clients like partners, we expect you to be with us for the long haul. Which is why we ask our clients the same thing! The only way to know if ARM Assistant is right for you is to hop on a discovery call and see if it makes sense to work together.